By enrolling or otherwise participating in any classes or events sponsored by Intelligent K9 Training, you are agreeing to the following:
SERVICES: Intelligent K9 Training (the “Trainer”) shall provide dog training services and equipment to Client pursuant to the program and on the terms set forth under Training Program/Terms. The Training Program shall include instruction to Client on the use of the equipment and methods of training the pet. A portion of the Program may be conducted in small groups and in different locations exposing the Pet to other animals and distractions.
INTELLIGENT K9 POLICIES
Service Agreement, Waiver of Liability, and Assumption of Risk and Release
SCHEDULING: All training must be prepaid. All training sessions are scheduled by appointment and Client is responsible for contacting Trainer to schedule such sessions. Trainer’s telephone number is (858) 859-0677.
RESCHEDULING: Due to increased demand and limited availability, we respectfully require a minimum of seventy-two (72) hours notice to cancel or reschedule any appointment. When an appointment is missed or cancelled without ample notice, we, at Intelligent K9, miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services within that block of time.
We will attempt to reach out to remind clients of scheduled appointments by phone and/or text approximately 72 hours prior to each scheduled appointment. If no confirmation communication is received 72 hours prior to the start of scheduled appointment, we reserve the right to reschedule that appointment at our discretion. Any appointment rescheduled by Trainer may be rescheduled and fulfilled as Trainer and Client’s schedules allow.
Because appointments are limited our Cancellation and No-Show Policy will be strictly enforced.
- Any missed or no-show to an appointment will result training program being reduced by one session.
- Any appointment cancelled or rescheduled with less than seventy-two (72) hours of the scheduled start of the appointment time will result in training program being reduced by one session.
- If sessions are deducted from program, remaining sessions will continue in sequence.
- Appointments can be made-up or added to existing program at the rate of $150 per session.
- Each appointment counted as a loss will be deemed fulfilled by Intelligent K9 and will be subtracted from the total of remainder lessons/etc as described within the client’s service agreement.
Our appointments book up quickly and there is usually a wait period for scheduling consultations and training, therefore it is unfair to our clients and dogs who are often in desperate need of a consultation, immediate intervention, and/or training to have to wait (sometimes for several weeks/months), when clients who have those time slots cancel within 72 hours or are "no-shows”.
Thank you for understanding and respecting what we love doing most - serving you!
Note: The primary trainer may, at his/her sole discretion, make exceptions to this policy.
POSTPONEMENT: Lessons: During training, if you choose to postpone your lessons, your remaining sessions will be good for a 6-month period from the time we receive written notice sent to firstname.lastname@example.org. Any sessions remaining after six (6) months will expire. Expired sessions will be deemed fulfilled by Intelligent K9 and will be subtracted from the total of remainder sessions/etc as described within the client’s service agreement.
JumpStart/Board & Train Programs: We respectfully require a minimum of (30) days notice prior to the start of your JumpStart Camp and Board & Train programs to reschedule which allows us time to fill the timeslot. Please know that rescheduling could result in significant delays since programs are typically scheduled several weeks/month in advance.
INDEMNIFICATION/LIABILITY: You acknowledge that you understand that attendance at a private dog training class, event, and/or function is not without risk to yourself, to anyone who may attend with you and to your pet(s), since there may be situations and animal(s) to which you will be exposed that may be difficult to control and may be the cause of injury to persons or dogs, even when handled with the greatest amount of care and precaution.
You acknowledge that you assume all risks and full responsibility for yourself, your pet(s), and for anyone attending with you. You further agree to release and hold harmless Intelligent K9 Training, their agents, volunteers, employees, the training facility, and its property owners and management for any illness, injury, or loss that you incur to yourself, to your pet(s), and to anyone attending with you.
You, as the owner of the pet(s), hereby agree to secure a proper collar and leash as directed by Intelligent K9 Training, and to wear proper clothing and shoes to permit effective training of your pet(s). You agree to provide proof of vaccinations if requested and understand your dog may not be admitted to class, camp or boarding program, and/or a private sessions without such proof. You agree and pledge to abide by the statements in this waiver and will ensure the same of your companions. You further agree and pledge to abide by all of the terms and conditions set forth throughout this section of the website titled “POLICIES”. Policies subject to change without notice.
Client is responsible for the control, conduct and training of the Pet. Client is solely liable for any injury to persons or damage to property caused by the Pet. Client holds harmless and shall indemnify and defend Trainer from any and all injuries or damage caused by the Pet whatsoever. Client agrees that although Trainer can provide equipment and instruction for the training of the Pet, Trainer does not maintain control of the Pet, and Client is responsible for the successful training, control and conduct of the Pet at all times. If the Pet is aggressive, Client shall use a muzzle, at Client expense, during all training sessions and Client shall be responsible for preventing and avoiding potentially problematic situations. Client shall follow all instructions for the Equipment and shall not leave the Equipment on the Pet unattended or overnight.
RESULTS: You understand that the degree to which a dog is successfully trained is a function of the interest, commitment, and cooperation of you, the owner/handler. You acknowledge and agree that there is no guarantee of what your dog will achieve in training based on the instruction given, but that you as the owner/handler of your dog(s) are responsible for teaching and training your dog(s).
By typing, filling out, and providing your name on the registration form and submitting your application for services, you acknowledge that you have read this “Waiver of Liability and Assumption of Risk and Release” and agree to its terms as well as the terms and conditions set forth throughout this page of the website titled “POLICIES”. You also acknowledge that all information is complete and accurate to the best of your knowledge.
All dogs have different temperaments and their owners vary in ability and willingness to follow the Program; Therefore, results will vary. At the conclusion of the private sessions, Trainer will have Client demonstrate the training skills learned by the Pet. These skills shall include obedience to certain verbal commands and response to proper use of the Equipment. If Client follows the training instructions provided and at the conclusion of the Program the Pet fails to perform the skills required, at Client’s option, Trainer will continue to work with the Client and Pet.
IMAGES: Trainer may photograph and/or video training sessions for future use in training, advertising, or other purposes. Client consents to Trainer’s use of images of Client and the Pet in such manner.
PAYMENT: All training is prepaid. The full training fee set forth under Terms above is due prior to delivery of Equipment or provision of any Instruction. The full training fee is deemed earned upon delivery of the Equipment and there will be No Refunds. A non-refundable deposit may be paid to reserve a spot. A charge of $50 shall be charged for any check returned unpaid by your financial institution for any reason. Should a check be returned, all instruction shall be discontinued until the training fee and return check fee are paid in full. Should collection efforts become necessary, Trainer may recover all costs of collection, including reasonable attorney fees. No refunds are provided after training begins. No exceptions will be made.
Lessons: We will provide a refund up to 72 hours of your first session should you choose to cancel. A processing fee of $50 shall be deducted from refund for any cancellation prior to first lesson. Notice to cancel within 72 hours shall have $175 applied and deducted from refund. Refunds can take up to 30 days and will be mailed to you via USPS or via the payment method used at time of registration.
JumpStart/Board & Train Program: We will provide a refund up to 30 days prior to the start of your JumpStart. A processing fee of $200 shall be deducted from refund. Notice to cancel within 72 hours shall have $325 applied and deducted from refund.
I have read, understand and agree with this agreement in it's entirety: